Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will approve the refund and a credit will automatically be applied to your credit card or original method of payment.

Sale items

Some sale items may not be refunded.

Shipping returns

The customer will be responsible for paying the shipping costs of the returned item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service. We cannot refund lost items.

Need help?

Contact us at info@curtainspot.co.nz for questions related to refunds and returns.